Terms & Conditions / Refund Policy

Shaan-e-Cabs Service & Refund Guidelines

Please review the following essential booking conditions, vehicle category definitions, waiting policies, and cancellation guidelines before reserving a ride with Shaan-e-Cabs:

01

Official Reservations Only: Bookings must be made exclusively through official Shaan-e-Cabs phone numbers (+91 8360770300) or our official website portal. If a driver offers any unofficial personal phone numbers for direct bookings, Shaan-e-Cabs accepts no responsibility or liability for subsequent trips or incidents.

02

Vehicle Breakdowns & Unforeseen Delays: In cases of unforeseen vehicle breakdown or road interruptions, Shaan-e-Cabs will make every effort to arrange replacement transport quickly. However, we cannot be held liable for indirect consequential losses such as flight delays, hotel reservation penalties, or missed connections.

03

Vehicle Category Allocation: Reservations guarantee the chosen car category (e.g. Sedan, SUV, Prime SUV) rather than a specific car model. For example, if you reserve an 'AC Sedan', an equivalent vehicle such as Swift Dzire, Toyota Etios, Hyundai Aura, or Honda Amaze will be dispatched based on fleet availability.

04

Timing Calculation: Service time calculation begins from the exact point when the assigned cab reaches the customer's gate or specified pickup address.

05

Luggage & Personal Belongings: Passengers remain solely responsible for their personal baggage, valuables, and items left inside the vehicle.

06

Fare Estimates & Market Rates: Rates listed on the website serve as estimated costs. Please contact customer care for final confirmed pricing, which may fluctuate based on current fuel prices, toll charges, or peak seasonal demand.

07

Cancellation & Refund Processing: Booking cancellations and eligibility for refunds are evaluated based on the specific date, timing, and conditions of the reservation request.

08

Waiting Time Policy: A complimentary waiting period of 30 minutes is included at pickup. Additional waiting charges apply after 30 minutes of delay.

09

Cancellation Window & Fee: Cancellations must be requested at least 4 hours prior to scheduled pickup time. Cancellations made within 4 hours of pickup will incur a 50% cancellation charge.

10

Flight Delays: In the event of flight delays caused by airline operations, Shaan-e-Cabs is not liable for maintaining guaranteed cab retention or extended waiting without prior confirmation.

11

Airport Terminal Pickup Window: Airport pickup lane grace time is 6 minutes. Any additional parking or extended airport terminal charges incurred due to customer delay must be covered by the customer.

12

SUV & Prime SUV Category Models: SUV / Prime SUV options include vehicles such as Maruti Ertiga, Toyota Innova Crysta, Kia Carens, Mahindra Xylo, or Marazzo (6+1 / 7+1 seating capacity).

13

Sedan Category Models: AC Sedan options include vehicles such as Swift Dzire, Toyota Etios, Hyundai Aura, Honda Amaze, or Tata Zest (4+1 seating capacity).

General Terms of Service & Eligibility

Please read these Terms and Conditions carefully before accessing or booking services through the Shaan-e-Cabs platform (operated by Shaan-e-Cabs, "we", "us", or "our").

Your access to and use of our cab services is conditioned upon your full acceptance of and compliance with these Terms. By booking or browsing our site, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. If you are under 18 years old, you confirm that parent or guardian consent has been obtained to agree to these terms on your behalf.

Payment Authorization & Service Use

When completing a cab booking or financial transaction through our service, you may be asked to supply billing information, payment credentials, or contact details.

You warrant that:

You hold the legal right to utilize any card or payment option supplied for the transaction.
All registration and billing details provided to Shaan-e-Cabs are truthful, current, and complete.

By submitting billing information, you authorize Shaan-e-Cabs to share relevant transaction details with verified payment gateway partners strictly to facilitate booking completion.

Rates, Availability & Information Accuracy

We continually update our fleet services, route offerings, and rates. Prices displayed online may occasionally undergo adjustments due to seasonal demand, toll rate updates, or technical lag.

Shaan-e-Cabs reserves the right to correct pricing errors, inaccuracies, or descriptions without prior notice. All services are provided without implied or express warranties beyond statutory requirements.

User Accounts & Credentials

When creating a customer account on Shaan-e-Cabs, you must provide complete and accurate information. You are responsible for safeguarding passwords associated with your account and for any activities conducted under your credentials. You must notify customer care immediately upon discovering any security breach or unauthorized usage.

Links to External Websites

Our platform may feature links to third-party portals or partner services. Shaan-e-Cabs holds no control over third-party content, privacy policies, or service standards, and accepts no liability for third-party practices. Accessing linked sites is undertaken at your own risk.

Service Termination & Suspension

We reserve the right to suspend or terminate user account access immediately, without prior notice, in instances of terms violation, fraudulent booking attempts, or misconduct. Upon termination, your right to utilize Shaan-e-Cabs booking services ceases immediately.

Indemnification & Limitation of Liability

You agree to indemnify and hold harmless Shaan-e-Cabs, its partners, and employees against any claims, liabilities, damages, or expenses (including legal fees) arising from your misuse of our services or breach of these Terms.

Under no circumstances shall Shaan-e-Cabs be held liable for indirect, incidental, special, or consequential damages resulting from service usage, travel interruptions, or equipment failures.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed, interpreted, and enforced in accordance with the laws of Punjab, India. Any legal proceedings or disputes relating to these terms shall fall under the exclusive jurisdiction of the competent courts in Punjab, India.

Contact Customer Support

If you have questions, inquiries, or feedback regarding these Terms & Conditions or our Refund Policy, please contact our team:

Shaan-e-Cabs Customer Care

Phone: +91 8360770300

Email: care@shaanecabs.com

Available 24/7 for booking inquiries & customer assistance.